2019 Keynote Address: James Myles, ROGERS Communications

James Myles, Director, Service Assurance, GTA East,
Rogers Communications

With more than 26 years of industry expertise, James Myles is currently Director, Service Assurance, GTA East, Rogers Communications Inc., with responsibility for HFC Plant Maintenance and in-home Service and Installation.

Since joining Rogers as a Staff Technologist in 1996, James’ experience encompasses all aspects of network performance, maintenance and operations, including quality assurance, inside and outside plant management, head end operations, and field installations, service and maintenance. With deep knowledge and understanding of the network, James was instrumental in helping launch the Proactive Network Maintenance program that continues to be a focus for Rogers today.

Active as a member of both the OACETT and the SCTE since 1997, James was first elected to the SCTE Ontario Chapter Board of Directors in 2007, has served a term as Ontario Chapter President and held numerous Board positions. An award-winning Certified Engineering Technologist, James is a graduate of Mohawk College.

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